Stellar Global Solutions Philippines (SGSP) was the first ever company I worked with, not to practice my profession, but to do something worthwhile as I await my licensure exam results. This was how I planned it all when I was in college, not just to earn, but because it was easier to make myself busy than just stay home and do nothing. And the job pays really well. Yes, it's a call center. But way better than the usual. Plus, it's just in Araneta Center, so convenient.
The type of work at Stellar as a communications assistant (CA) is unlike the typical call center scenarios most people imagine it to be. We do not dial people's numbers to make sales or receive calls of complaints or enquiries which makes it less stressful. We receive IP Relay or i711.com calls from the United States deaf community via the computer with the call recipient's number on the screen. The CAs dial the number out and types every single detail heard at the other end of the line (just like in movie subtitles) and whatever the deaf caller replies, we voice out to the call recipient no matter how garbled the written message could be. Then the conversation goes from there.
It may sound complicated but believe me, distress only comes from having nothing else to do in this job. It can be difficult sometimes to just sit down all day and stare at the screen and type and speak. Because time runs sloooooww..... Thus, patience is a must for one to be an IP Relay agent. Another is typing speed; when I applied for it the requirement was 40-60 words per minute. And of course, the most basic of all is the ability to speak English with a neutral accent.
I stayed with Stellar for 9 months, from August 2008 to April 2009. I had to leave because the time came already for me to practice my profession and I might regret it if I didn't. Honestly, I had difficulty adjusting to the pay the hospital gives and the surge of stress was shocking. But this is the wise decision; to pursue nursing.
Oftentimes I miss Stellar, the work, the pay, and its people. The company's still young and it's not perfect, but it doesn't matter now. Happy moments are what's highlighted in my memory because this is where I met him. Roland.
The type of work at Stellar as a communications assistant (CA) is unlike the typical call center scenarios most people imagine it to be. We do not dial people's numbers to make sales or receive calls of complaints or enquiries which makes it less stressful. We receive IP Relay or i711.com calls from the United States deaf community via the computer with the call recipient's number on the screen. The CAs dial the number out and types every single detail heard at the other end of the line (just like in movie subtitles) and whatever the deaf caller replies, we voice out to the call recipient no matter how garbled the written message could be. Then the conversation goes from there.
It may sound complicated but believe me, distress only comes from having nothing else to do in this job. It can be difficult sometimes to just sit down all day and stare at the screen and type and speak. Because time runs sloooooww..... Thus, patience is a must for one to be an IP Relay agent. Another is typing speed; when I applied for it the requirement was 40-60 words per minute. And of course, the most basic of all is the ability to speak English with a neutral accent.
I stayed with Stellar for 9 months, from August 2008 to April 2009. I had to leave because the time came already for me to practice my profession and I might regret it if I didn't. Honestly, I had difficulty adjusting to the pay the hospital gives and the surge of stress was shocking. But this is the wise decision; to pursue nursing.
Oftentimes I miss Stellar, the work, the pay, and its people. The company's still young and it's not perfect, but it doesn't matter now. Happy moments are what's highlighted in my memory because this is where I met him. Roland.
((Our first picture taken together.))
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